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Frequently Asked Questions
Yes, Ozoneair has sold more than 30,000 copies across Scandinavia. No fewer than 500,000 treatments have been carried out with the products. They also come with a 5-year warranty which guarantees good quality.
The product can only be ordered directly from us here at Ozoneair. The easiest way to order is through our website, Ozoneair.com. If you have any questions about our products, you are welcome to contact customer service.
The delivery time is 1-4 business days from the moment it leaves our warehouse. The product will be sent the next day at the latest (non-holiday weekdays). You will be notified via email when the item is dispatched from our warehouse.
We offer free shipping.
If you do not pick up your shipment, we will charge you our delivery fee, return fee as well as stock cost. The cost of this is currently € 40.
As Klarna handles the invoices, they are the ones you should turn to. Contact details can be found on the invoice.
You have the right to complain about a product for three years. The fault must be reported to customer service as soon as it is discovered.
When you choose to return a product, you, the customer, is responsible for the return shipping. The valid return time frame is 14 days from the day you received the product, within this time frame you must notify customer service via phone or email.
You have the right to complain about a product for at least two years. The fault must be reported to customer service as soon as it is discovered. Read more under Terms& Conditions or contact customer service and the will help you.